General terms and conditions of Premium Europe AG

Booking conditions

  1. Premium Europe Ltd acts as a booking agent for the hotel(s) it books. When you make a booking, you are entering into a contract with the hotel via Premium Europe Ltd, not with Premium Europe Ltd itself.

  2. For your security, payments online are made through secure servers. For all bookings, Premium Europe Ltd will take a credit card number that is forwarded securely to the hotel to guarantee the reservation. In all cases, once the booking is confirmed, you are subject to the terms and conditions of that hotel’s cancellation and payment policy.

  3. Hotel cancellation policies may outline a period before check-in when cancellations will be subject to payment of a penalty. This period does not include the day of arrival – so, for example, a cancellation policy of ‘24 hours’ means a reservation must be cancelled at least 24 hours before the hotel's stated check-in time on the day before arrival to avoid the penalty. Any cancellations must be made by emailing directly with the hotel and cc the Premium Europe Ltd team as soon as possible.

  4. Where an offer of availability is made, the rooms are not held until the client accepts. We therefore advise clients to accept the offer as soon as possible after receipt in order to make a firm booking. You will be notified by email within 24 hours whether your booking has been successful. It is your responsibility to contact Premium Europe Ltd if a confirmation email has not been received.

  5. Premium Europe Ltd cannot be held liable for errors or omissions in bookings or pricing, either made by the hotel, or as a result of system failure of any kind.

  6. We do our utmost to ensure all Premium Europe Ltd hotel information is accurate, however hotel facilities may change at any time and any opinions expressed are subjective.

  7. Advance deposits, additional fees or charges can be taken as per the relevant payment/cancellation policies of the property where the reservation is made.

Advance deposits, additional fees or charges are not taken by Premium Europe Ltd.

  1. Refunds will be made by the same method used to pay for the booking. Any payment made by credit card will be returned to that card.

  2. All currency conversions are based on data from and are only valid on the date of booking as a guideline. Payments are taken by hotels in the hotel's local currency and may be subject to exchange-rate fluctuations (depending on the date charged) and charges from your bank or credit card issuer for which we have no liability. If you wish to avoid this by fully prepaying by credit card your booking to us in your preferred currency please ask at the time of booking.

  3. Any changes to a booking that involve the addition of sequential nights to a stay will be considered an amendment to the original booking, regardless of whether the extra nights are booked by the person who made the original booking, or by another guest with whom they are staying.

  4. Bookings for Premium Europe Ltd exclusive hotel offers or promotions are subject to the terms and conditions set by the hotel for its particular offer. All offers are on request and subject to availability which may change at any time. Offers may be subject to blackout dates which may be amended by the hotel at any time and which may not be specified on our website. Some hotels will require a deposit or full prepayment on booking, which may be non-refundable in case of cancellation. Any special terms will be stated on the booking and included in your confirmation. Hotel offers and promotions (and any applicable terms and conditions) are frequently added or amended, and will therefore only apply to completely new bookings. Reservations made before the start of the offer or promotion cannot be cancelled and rebooked at the lower rate. Please note that the normal Premium Europe Ltd extra may not always be applicable when booking a Premium Europe Ltd exclusive hotel offer or promotion. If it does apply it will be stated in the text of the offer.

  5. It is members' own responsibility to ensure compliance with immigration requirements. Please check with the relevant embassy for visa and passport information. For vaccination information please check with your medical practitioner.

  6. Please note: any applicable VAT/taxes may be subject to change at any time.

  7. We have the right to change these terms and conditions at any time.


No waiver by either party of any conditions or the breach by the other of any term or covenant contained in this Agreement whether by conduct or otherwise, in any one or more instances shall be deemed or construed as a continuing or further waiver of any other condition, or of the breach of any other term or covenant set forth in this Agreement. Moreover, the failure of either party to exercise any right hereunder shall not bar the later exercise thereof.

Governing Law and Jurisdiction

This agreement shall be governed by Swiss law without giving effect to the conflict of law provisions thereof. All disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Commercial Court (Handelsgericht) of the Canton of Zurich

CH-8803 Rüschlikon, 1.1.2015

Premium Europe AG, Hintergasse 6, CH-8803 Rüschlikon