Spa and Wellness

Fantastic Hotel!+

We had a brief return visit after Christmas for our wedding anniversary, dining at the Savoy Grill. Firstly, you upgraded us to a suite, which was absolutely amazing!! Then we had a fabulous meal, with wonderful service, followed by a romantic nightcap in the truly iconic American Bar! To cap it all we had a fantastic view of the river from our window before a wonderfully comfortable night's sleep. And of course a "not to be missed" breakfast in the morning. All in all another unforgettable experience, beautifully managed by your superb staff. Thank you so very, very much. You are simply the best!!!!

As always great service, and very attentive staff.+

The Savoy is without doubt the best Hotel in London, mainly due to the excellent customer service from its friendly and attentive staff.

A London Visit to Remember+

It was an experience like being on Downton Abbey. Need I say more.

Terrible Customer Service+

I had made two reservations together and called to make sure that the rooms would be next to each other, though found out when we arrived that we would not be located anywhere near one another (not even on the same floor). Had issues with billing and it took five phone calls in order to get the matter resolved. Woman at front desk was extremely rude and not at all helpful (repeatedly hung up on me) - had to escalate complaints to a manager.

Mr+

Just the best--was there for 7 days and the level of customer service was extraordinary for the full seven days

A real treat!+

The staff was extremely friendly, accommodating and helpful. No request was too big or too small, and they did everything in their power to make you feel at home. The bed was extremely comfortable, lovely touches in the room such as Nespresso, classical music playing in the room on arrival, welcome notes from the team, etc. I would love to return again for a longer stay!

A joyful experience from start to finish+

Arrived for a Christmas break, and was offered an upgrade to a river suite, a wonderfully magical and generous touch by the hotel