General Info

Cervo Fan+

Thank you to all the Staff at Cervo for making our holiday extra special. We are privileged to stay in many hotel around the world but can honestly say Cervo is our favorite. It feels like home. It’s like a buffet of our favorite things, Food, Ski, Wine, Après Ski, Music and Friendly Staff. Cant wait to return. Counting down the days Cervo Fan Dennis and Liezel V. We Love Love it Good Selection. Thank you To all the staff Best in Zermatt!!! Love it The best Great value Thank you to all the Staff Nice and clean Beautiful and very clean!

Wonderful holiday in beautiful Zermatt. Centrally located but with the feel of an exclusive hideaway+

Our stay at the Cervo had everything we could wish for when it comes to skiing, apres ski, relaxing, and enjoying good food. Cervo’s lovely staff made sure we felt welcome and right at home. Even when it came to my food allergies: nothing seemed to be a problem. (the latter (for me) is a huge achievement. Amenities were excellent and chalet spa was in pristine condition. Would absolutely recommend to anyone looking for either a romantic and a relaxing stay, an unpretentious yet exclusive active holiday, or all of the above if you don’t want to choose . Will visit again soon!

Relaxed and extremely comfortable+

I like the room a lot but please get new pillows. The ones you have now are not very comfortable.

Superb!+

Everything about our stay was fantastic. The room, food, and of course the staff. We absolutely loved our accommodations and would most certainly come back. Thank you!

Top quality service and staff.+

I sent you an email last week. Refer to same. Unique and excellent Very picturesque Beautiful design and individual drinks. Excellent. Breakfast outstanding. As good if not better than any other breakfast I have ever had. We ate in the Ferdinand's Restraunte. The design and decor is amazing. A thing of beauty. We personally don’t like the concept of cooking our own meat on the grill. If we had know in advance we would have eaten in Puro. That’s is the only negative. Perhaps it should be made clearer to guests of the concept. The food was still very good. Again design, decor and most of all the attention to detail is hugely impressive. This was a key factor for us. The only thing I would like to see is that if you could leave your ski’s and ski boots in Cervo when staying in the Overlook. I would be willing to pay for this service and it would be a concern when recommending the Overlook. The price is expensive but quality costs money. Beautiful design and decor.

Poor consistency in customer service and guest requests+

I'm almost 10 years in Zermatt during New Year season and CERVO is the main hotel for my family I would expand the wine card Our room had lack of wardrob place: even for 2 adults it is only 1 place in the slipping area with a wardrobe - it is too small...